Bugged out: Rags or riches, bedbugs don’t discriminate

by Martha Gies, Contributing Writer

Once, somewhere west of Havana, on a visit to a tobacco cooperative in the Piñar del Rio countryside, the friend sharing my rustic cabin flipped a scorpion onto my bed.

She had picked up her notebook, saw the scorpion at the last moment, and instinctively flung it across the room. In other words, an accident.

But still …

Many people I know avoid vacationing in these tropical backwaters, preferring (at least those who can afford it) to take their holiday in some First World capital with a choice of upscale hotels. Well, now the game has changed, and they need to understand that prestige-brand lodgings, be they in New York or Portland, are no longer a hedge against unwanted critters.

The Helmsley Park Lane Hotel, for instance, despite its Central Park address, multi-lingual staff, high thread-count sheets, and view of the Manhattan skyline, had a bedbug problem seven years ago; a lawsuit filed by a hotel guest in 2003 settled out of court for $150,000. Since then, many luxury hotels have struggled with them, leaving rooms un-rented for the several-week fumigation cycle, and waiting for a moonless night to switch mattresses out the service door.

The Return of the Bedbugs was first reported in the New York Times back in 2001, presumably brought to the United States in the suitcases of international travelers. Today they are in all 50 states. Think briefcases, backpacks and the cuffs of trousers.

Find that hard to believe? Google brings up three-quarters of a million hits; Youtube has over 3,600 bedbug videos; frustration virtually shrieks from multiple chatrooms; and Amazon is just one of many sites selling mattress protectors, diatomaceous earth and insect interceptor cups to discourage their spread.

“I get the New York Times, so I knew they were coming back to the United States,” says Pam Washington, who administers local HUD properties for Harsch Investment. “I remember thinking it was only a matter of time until we saw them in Portland.

“We remained unscathed until three years ago,” says Washington, speaking of the three Section 8 properties for which she is responsible. “We found them first at Park (Tower) and the Lexington, though the Rose Schnitzer has had remarkably few outbreaks.”

Not so long ago, managers were reluctant – if not downright mendacious – about admitting their buildings had bugs. But the staff at Harsch understand that it can only be in the best interests of the community to speak up and to take an aggressive approach.

Washington wishes everyone would have figured this out a few years ago. “If they had splashed it across the front of the Oregonian, they would have scared the bejesus out of people and maybe have gotten some action,” she says.

Instead, media attention has been scant and makes it appear a problem of the poor. To characterize the problem that way is to do Portlanders a huge disservice: if we had greater information and vigilance across all the social classes, we might have a shot at avoiding the tsunami-size problem bedbugs have become in New York, where they have shown up in private schools, taxis, theaters and condominiums, along with prisons, maternity wards and the New York subway.

True to the rule of trickle-down — money rarely trickles down but misery always does — bedbugs landed at the doorways of the poor who, unlike the rich, generally lack the resources to quickly eliminate an infestation (one Riverside Drive condominium association spent $200,000 getting rid of theirs). Renters may hesitate to mention the problem to landlords with whom there is already a delicate relationship; elderly people in wheelchairs cannot meet the demands of properly prepping an apartment for fumigation; and many poor people, if there’s a law involved, assume they’ll end up on the wrong side of it.

It was not all that long ago, November 2008, that a handful of tenants who discovered bedbugs at Cascadian Terrace, a 103-unit building on North Kerby, were told by the manager that they’d have to pay for their own fumigations — $1,000 per person. Frustrated, they gave a press conference and KATU-TV ran a two-minute story.

Looking back, tenant Carol Bugier (her French Moroccan name is pronounced Boo-zhay) recalls, “There were a lot of people who had bedbugs. There was nothing you could do. That manager that we had at the time … she made it even more upsetting.” (Guardian Real Estate Services has since replaced the manager, who was in error about liability.) “It’s a totally different situation here now,” Bugier says. “Every so often they still have apartments that they have to spray, but this new manager is completely different.”

One difference, no doubt, is that the new manager understands the law. Portland City Code is very specific under Title 29: Property Maintenance: “Every dwelling shall be kept free from insect and rodent infestation, and where insects and rodents are found, they shall be promptly exterminated. After extermination, proper precautions shall be taken to prevent reinfestation. Tenants can report unresponsive landlords to the City’s Compliance Services Division at 503-823-2633.”

There’s a hitch, though, explains Michael Hardt, at Aging and Disability Services (ADS). “The problem is a Code exception: if this is the only infected unit, it’s the tenant responsibility.”  Hardt and other advocates have been pushing to plug this loophole at 8.20.130(D) of the City Code.  Otherwise, as Hardt has seen far too often, some landlords won’t hesitate to claim, when a tenant reports the problem, that theirs is the only infected unit. “They can be disingenuous or downright fraudulent,” Hardt says in frustration. “They’ll tell multiple tenants the same thing.”

Hardt’s interest is that the elderly and disabled don’t get targeted for eviction behind what is, in fact, a community problem. He dates his interest, now a passion, to three and a half years ago, when an 80-year-old client returned from the hospital to find himself not only locked out but presented with a $3,000 fumigation bill.

Since then, Hardt has served on a de facto task force convened by Ben Duncan at the Multnomah County Health Department. Duncan’s goal is to build more community awareness about the outbreak, and he was pleased that the first meeting, nearly two years ago, was attended by 60-70 people from the housing and social work community. He has the highest regard for the leadership role taken by Hardt and ADS, who “really understand the impact on human lives.” The fact that TriMet has never bothered to send a representative to any of the meetings, however, is a big disappointment to Duncan, who is an enthusiastic supporter of public transportation.

On the housing side, in addition to the issues of financial liability or potential evictions, tenants have a “right to know” issue. As Street Roots goes to press, a bill is under consideration in the New York State Assembly that would require landlords to disclose to prospective tenants any history of infestation, both in the building and in the unit offered for rent. The original draft called for five years of documented history, though that was knocked back to one year as a concession to responsible landlords who had promptly dealt with the problem.

One particular Portland story illustrates how serious an issue disclosure can be. Ione Burak was one of 37 tenants required to move out of the Admiral during the year it took to remodel the building. When she went to Pearl Court to apply for an apartment, she said, “I need to know whether or not you have a bug infestation. It’s a matter of life and death for me.”  Burak, who has a heart condition, can’t withstand insecticide poisoning.

As Burak tells it, “The manager trilled, ‘Oh, no, no, no, we don’t have any problems like that.’”

Yet within a week after she moved in, while chatting with other tenants in the lobby, Burak heard a different story. “‘The building is full of them,’ one girl told me. She said there were ten apartments with bed bugs on her floor alone.”

So Burak went back to the manager. “Shame on you for being so reckless with my life,” she said. “Why didn’t you tell me the truth?  I begged you to tell me.”

“‘I couldn’t because I’d be violating the tenants’ civil rights,” she told me.”

Burak, who has worked as an apartment manager, replied, “Don’t feed me that stuff. I have rights too.”

To protect herself, Burak spent her year at Pearl Court never admitting a single guest into her room and being scrupulously careful never to set down anything anywhere in the building. She got back to the Admiral bug-free, though it was a year of high stress.             Randy Cohen’s syndicated “On Ethics” column, which ran in the April 3 Oregonian under “Tenants Have a Right To Know About Bugs,” expressed it well:  “…the building’s management company should warn all tenants about (any) infestation, so that you will not be embarrassed or become the target of neighborly animosity…If the building were on fire, I hope the management company would not be silent for fear of ‘spreading panic.’” The question of whether or not to disclose, by the way, was sent in by the owner of a New York co-op apartment.

Let’s not lull ourselves into thinking that the problem is restricted to low-rent apartment buildings. In Portland, downtown hotels have been hit, as have hospitals, clinics and nursing homes.

At the Multnomah County Health Department’s Westside clinic, Dr. Patricia Kullberg sees bedbugs “all the time. It’s horrible! We see the bites, (patients) bring in the bugs, they deposit them in our exam room, and we have to fumigate.”

On April 18th of this year, Linda Crewson, who works as a CNA at Robison Jewish Nursing Home, sent a letter to the Oregonian about having disagreed with how her supervisor intended to handle an infestation in the room of a 97-year-old resident. The paper ran it, though unfortunately not in the print edition; rather they deep-sixed it into their blog.

Bedbugs made local news just two months before the Cascadian Terrace incident, when they were seen running around the lobby at OHSU. According to both KATU and the Oregonian, the hospital took an aggressive approach and sealed off that area entirely during the several weeks of fumigation.

That “several weeks” only begins to suggest the resistance put up by bedbugs. Because they are small and nocturnal, you probably will not know you brought them home until they start disturbing your sleep at night: bites are red and itchy, and often in clusters of two and three.  Since fumigations do not kill the eggs, your room will have to be re-fumigated after they hatch into nymps, at least ten days later. If you leave town, they’ll be waiting for you when you get back: they can go for a year without a blood feed. And if you live in an apartment, they can migrate under baseboards and through electrical outlets, or simply saunter across the hall.

The good news is you can actually see them: flat and wingless, a hungry adult looks like a brown lentil; a fed adult turns reddish and distends to the shape of an apple seed.

“Our building engineer has done tons of research on his own on the Internet,” says Washington. “And our service coordinator helps people get ready who just can’t cope.”  The fumigations, to be effective, entail washing and bagging clothing and bedding, as well as moving furniture away from the walls and emptying drawers. “It’s expensive. It’s labor intensive. It’s crucial to have help getting them prepped.” (Over at Aging and Disability Services, thousands of dollars have been spent sending caregivers out to help clients with this same task.)

Anyone who serves in one of these helping positions has to be careful not to let the bugs hitchhike out of the affected apartment.  “My maintenance people strip before they go home,” Washington says. “Their uniforms stay at the Tower and they’re laundered here.

“Some pieces of furniture just have to be thrown out. Lazy Boys are very difficult to treat. Hospital beds are, too. The bugs get up into the tubing.

“We buy mattress covers that are made of a treated fabric. They’re a good grade and — if properly installed — they’re certified as bedbug proof,” Washington says, looking a little rueful at what an encyclopedia she’s had to become on this subject. “When you spray, you take off electrical covers and lift up the edges of the carpet. And when you’re moving contaminated material out, everything is bagged and taped.”

Martin Rebhahn, Pest Control Coordinator for REACH Community Development Corporation, is busy establishing best practices for the 1,500 units owned by REACH. “When we throw out furniture, we slash it, shrink wrap it, and paint BEDBUGS on the plastic,” Rebhahn says. “We don’t want someone thinking, ‘oh, here’s a nice mattress or couch’ or whatever, and taking it home.”

Metro Multifamily Housing Association, which provides education for landlords, has offered forums on the identification and eradication of bedbugs. The current issue of their monthly publication, Landlord Times, carries two large ads for exterminators, both of which place the word BEDBUGS front and center, and an ad for a canine inspection service out of Tacoma.

Portland also has its own working dog: Axel, an Australian shepherd who is increasingly in demand. Maggie Yates, the owner of HighWater Dogs (“I always said I’d find a way to work with my dogs, come hell or high water.”) has been driving Axel to Portland homes for the last six months, where he sniffs out that sickly sweet smell that confirms the bad news.

Over the last few years, the County Health Department has worked to educate the community about bedbugs; it’s time for us to start listening to what they have to say. It is in the best interest of us all — travelers and tenants, homeless and homeowners, caregivers and cab drivers — to get on top of this problem. We want to avoid evictions and we want to avoid lawsuits; we don’t want the infestations to increase and we don’t want the EPA to bring back DDT (as has been suggested). And we really don’t want these nasty little blood-suckers destroying our sanity and our sleep.

Given the choice, I’d take one astonished little scorpion any day.  Of 1,400 species, only 25 can kill you.  I’d take those odds.

Bedbugs: What You Can Do

Be Informed:

— The County Health Department has informative presentations on its website, featuring a 48-panel presentation by California Department of Health Services. If you capture a live bug and aren’t sure what it is, call Multnomah County Vector Control: 503-988-3464. Don’t let that word “vector” scare you: bedbugs don’t carry disease, but Vector Control has an entomologist on staff.

– Unhoused: throw clothes, sleeping bag, blanket, the works into a hot wash and dry for one hour on the highest heat. Bedbugs can’t survive at high temperatures.

– Housed: many fumigation companies in town now have bedbug expertise. Consider also the new heat treatment that hotels are using, provided by Green Team Oregon, out of Eugene (541) 607-9640. And if you are not certain you have bedbugs, try Axel the sniffing dog (503) 939-9420.

Be Vigilant:

– Don’t let overnight guests bring bedrolls, blankets or pillows into your home unless you are certain their belongings are pest-free.

– Travelers: when you check into a hotel, don’t put your suitcase down on the bed (the bathtub is a good place, or on top of a metal rack). Lift bedding and inspect mattress seams, pull the bed out from the wall and inspect headboard, pull out the bedside drawer and inspect the side facing the wall. If you find bedbugs, insist on another room: unlike with cockroaches, one room infested doesn’t mean all are.

– Keep an eye out in limousines, taxicabs and on buses. TriMet staffers vacuum its rolling stock every night and wipes everything down, but they are also just learning about these critters, so if you find a bedbug, let them know. According to Communications staffer Becky Witt, TriMet is in touch with the County Health Department, and prepared to get professional help at the first sign of an outbreak.

Be Honest:

– Tenants: if you get an infestation, tell the landlord and get help. They are easier to eradicate before they get too numerous.

– Building managers: if your building has had an outbreak, let prospective tenants know. They’ll feel more confident speaking to an informed, responsible manager than one who is in denial.

Be Conscientious:

— Don’t put that infested easy chair out on the sidewalk with a sign that says “Free Furniture.”  Slash it, wrap it, label it and send it to the dump.

– Eradication of bugs from a few personal possessions is cheap; from a whole house, we’re talking thousands of dollars. If you’ve been exposed to bugs, don’t couch surf until you’ve dealt with the problem.

5 responses to “Bugged out: Rags or riches, bedbugs don’t discriminate

  1. Susan Green

    I had a terrible bedbug problem a few years ago. I didn’t know what they were at first. Had always heard that verse “Nighty night, don’t let the bed bugs bite.” I will never say that again.

    Fortunately, I found a great exterminator. He treated the place twice and got rid of all of them. Unfortunately, not all exterminators are good. Some of them don’t get rid of them. If you have had your place treated and still have them, it will cost you some money, but I would hire a bedbug sniffing dog, then have the places he/she sniffed out treated. I think that is the best option.

  2. Very nicely written about Bed bugs

  3. Eradicate bed bugs from your home… Bed Bugs Bites and Infestations are really very problematic. Hire Best Exterminator in NYC with Bed Bug Dog… Call on (888) 482-8268 for the pest control and extermination services. I have a experience of it. Bed Bugs are really very bad.

  4. Pam Washington of all people to ask – she allowed, with full knowledge, to let the two properties that she managed to become consumed with bed bugs. Regardless the tenants constant complaints as she did not want to pay the money to clean up the property. Hysterically she mentions the Rose Schnitzer Tower as being unaffected – of course it has no bed bug as that property is owned by Cedar Sinai and Pam Washington only staffs the clerical at that location. Cedar Sinai immediately listened and acted instantly to the knowledge of the bed bugs. The 2 properties that Pam Washington overseas are the worse 2 senior projects in Oregon with constant turn over and only a month wait to get in where as all other senior buildings have a minimum of 3 year wait or the waiting list are closed. Pam Washington’s buildings have bed bugs and cockroaches, terrible management and seniors and disabled are treated with no respect or dignity. As one of the countless x-tenants of the Park Tower I know this personally

  5. Thanks for this informative post. I agree with Susan Green Unfortunately, not all exterminators are good. Some of them don’t get rid of them. If you have had your place treated and still have them, it will cost you some money, but still think hiring a great exterminator is the easiest way to get rid of all of them. – Bernie

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